Customer Testimonials

November 16, 2018

Thank you so much for sending Dave out at 10:30 pm last night when I did not have any heat. My husband is out of town and Dave was very nice and called me right back and then fixed my problem for me and it was nice to have heat on such a cold and miserable night. AL (8751)

October 25, 2017

Shelby, I’m hoping it was you I talked to earlier today. Thank you for remembering our discussion from August. You were absolutely correct. That may not seem important, however, I often deal w CSRs that are clueless and less than cordial. Your recall of this matter was spot on and I apologize for not following up and calling to finalize this matter. You resolved this quickly - thanks for jogging my memory. If I “remember”, I’ll make sure to tell Bill what an asset he has in the office. Thank You for your help

December 14, 2016

Thank you for OVER 50 years of wonderful service. You took very special care of me and my family. Miss you all, Again Thanks KJ acct# 1774

August 17, 2016

Hi Taylor, Thank you so much for coming out to our house yesterday and giving us the run-down on what our next steps would be. Also thank you so much for the added kindness and reassurance that we were okay to go ahead on our vacation. We really appreciate the kindness and swiftness that you and Shelby graced us with!

February 17, 2016

Rinker Oil Staff - Thanks so much for dealing with our recent heating problems after the New Year. We appreciate your prompt, courteous service. Your consideration in not charging multiple service calls was also appreciated. It served us well to keep up on our annual furnace maintenance with your company. Sincerly, G&T H acct # 3697

January 15, 2016

As a new customer to Rinker Oil, I am very pleased with the service. From the sales person , office staff and technicians. I am very happy that I chose Rinker Oil.

September 28, 2015

Thank you very much ...We are very grateful, and appreciative of all the service you have provided for us over the years, Thank You!! M.S.L.

December 30, 2014

Just wanted to let you know that the install went very well on Friday. The installer was pleasant, helpful and very knowledgeable. Great customer service and excellent first impressions. We received our "fill up" yesterday so all is good. I should have contacted you years ago. PS

December 29, 2014

I don't know how you managed but you pulled of a Christmas miracle for us and got our furnace working. Please thank your repair man for his help in getting our furnace working again.

March 2014

Thanks for the great service! Dave is a gem don't ever let him get away. BS

February 2014

"I am already a customer, I just wanted to say thank you to whom delivered my propane on 2/2/14. It was very nice of him to write on my receipt "Thank you for shoveling". These men have a hard job and I just try to make it as easy as possible for them to delivery my propane. Again thank you very much. LG"

January 2014

I just wanted to write a thank you to all the employees. Everyone is very pleasant when I call regardless of the day or time. I really appreciate it. Thank you again for coming when I need you. Sincerely RH, Portville NY

Thank you for your prompt and courteous service! MC

Thank you for your prompt and courteous service on New Year's Eve, we called and had no hot water or heat and company coming on New Year's Day - the tech come out fixed everything quickly and efficiently with a great attitude. TP account 3061

Once again you provided us with another year of excellent service - we all appreciate it. We know we can count on you to keep us in fuel; even when we forget to tell you that we need it, you bend over backwards to get us filled. PL

Dear Bill and Tom, Thanks for getting our heating system working. It is working fine with the sub zero temperatures. Sincerely, LM

Thank You to everyone from our 1st phone call to fixing our furnace. Everyone was so helpful and fast. We appreciate it. WP

Dear Bill, we recently had the need to call your afterhours number for emergency service. Our furnace would not come on and we had guests coming to spend the night. In late afternoon, we received a telephone call from your service man on duty advising us of the approximate time that he would arrive. Knowing how anxious we were, he called periodically to keep us up to date on his anticipated arrival time and reassured us that he was coming. When he arrived, he pinpointed the problem with a few minutes and let us know that he had the replacement part with him. Within the hour, our furnace was up and running. This was truly great customer service and we compliment you and your employee. Thank you DMC

May 10, 2011

Dear Folks @ Rinkers, Just want to say thanks for your good service, your budget plan which is a GREAT help and for your delivery men who have to trudge through snow and stuff. We're grateful for you all in the office as well. Sincerely, J&E Davis

June 29, 2011, Rinker Oil Helping the Community

Dear Friends at Rinker Oil, Thank you for your generous support. The tournament/youth derby was a great sucess. A great time was had by all. Sincerely, Cuba Rod and Gun Club

July 19, 2011

We want to let you know we received the beautiful memorial volume you sent us. Your thoughtfulness and kindness is very much appreciated. To know that you cared and loved Albert and thought so highly of him is indeed a great comfort and consolation to me. It is worth repeating:your thoughtfulness and kindness is very much appreciated. L. Childs

August 9, 2011

Last week your employess installed a new furnace and propane space heater in my home. They did a fine job. They were friendly and professional and showed great imagination in figuring out where to install vents, ducts, and other items. My wife and I are very pleased with their work. T. Schaeper

November 8, 2011

Hey Bill, I wanted to drop you a line to commend your company on unbelievable service. Thank you ! My propane gauge was below zero and obviously I couldn't tell how long it had been down so low (I'm on auto-delivery, but realize degree days and my usage soley for a fireplace insert is probably a bit hard to gauge - hit or miss to a certain degree). So I called the office and explained to Shelby what the deal was (that I was very low). In less than a half hour the truck was out front for a delivery. I couldn't believe it. Less than 1/2 hour after I called! Now I realize she sent the driver a text or whatever (as she said she would) and he may have been in the area, but, even in light of that, this is tremendous service and communication. I figured delivery maybe later in the day if I was lucky or tomorrow perhaps. So I wanted to let you know how great this makes a customer feel. If we need service we get service promptly. Wow! Also, with my bigger-than-normal mouth, I will share this strory of incredible service with whoever will listen, if you don't mind. I know that competition today is tough and price determines a lot of business. But service and delivery is equally important. You want and expect it when you need it. This service and delivery was unparalleled. Thank you for taking care of us. Excellent company service. Now, if you can do anything about these (insert expletive her) Wall-Street oil speculators, I'll put you in the will and buy you a beer! Thank again, D.D.

January 24, 2012

Thank you folks so much for your help with the electric smell in the basement. This is indeed a small price to pay for what could have been a serious problem, (the old flourescent light was covered with what looked like tar and was all over the interior of the casing). Thanks again J&G N

January 24, 2012

Our 3rd annual Golf Tournament was a great sucess this year! Thanks to the generosity of businesses and people like you, we were able to raise money that is greatly needed to support programs that benefit our veterans and our community. One such even was a Chicken Barbeque that our Regular and Son's members cooked and transported to the Bath Hospital in September. We provided meals for over 200 veterans that day. The veterans greatly enjoyed his. Through our combined efforts, we can continue to enrich the lives of our veterans and our community. Once again, we would like to thank you for your support over this past year. It is greatly appreciated. Sincerely, Golf Tournament Committee AMVETS Post 1

January 24, 2012

let me begin by saying : THANK YOU, THANK YOU, THANK YOU. It cannot be said enough. Whether it was an item for a raffle basket or a donation of money, I want you to know that your donation helped many others. Our Veterans' with injuries, some very severe, their families or just people not as well off as some, have been helped because of your generosity. We as a County Council of the VFW, have a very large group of People/Programs that depend on our support and thanks to you we can once again provide help to those in need. Some of the agencies/programs we support are the Homeless Vets, St. Judes Childrens Hospital, Batavia/Buffalo,Bath VA Hospitals, Genesis House, Olean, Zion House, Avon, along with toys for children of families in need and food for several area food banks. As you can see, a very full and demanding budget. It is with deepest sincerity, I say Thank You again for your generosity and support, Dale Scurr, Commander, Cattaraugus-Allegany County Council

Providing Heating Fuels Gasoline Diesel Propane to Western NY including Hornell. Wellsville, Olean, East Aurora, Springville, Warsaw Wellsville and the Norther Tier of PA including Bradford, Smethport, Coudersport PA